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Our commitment to New Brunswickers

We’re committed to serving our communities. As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly, while respecting physical distancing and safety protocols.  
Find out how we’re supporting our customers, and see which services remain suspended.


Our commitment to New Brunswickers

New Brunswickers can once again benefit from our residential, commercial and industrial energy efficiency programs. Our community outreach program remains on hold. We’ll continue to do our part to contain the spread of COVID-19 by respecting physical distancing and safety protocols.  

Direct Deposit Enrolment

How do I apply for direct deposit?

Fill out the Direct Deposit Enrolment Form and mail your completed copy to the address on the form.

What is my Application ID Number and where can I find it?

Your Application ID Number is a unique identifier that is given to you after you register for an efficiency program. You will find this unique 10 digit number, beginning with five, on most efficiency program correspondence you receive from NB Power.

How do I find my bank account information?

Your account information is on your personal cheques or online account.  You will need to attach a void cheque to your Direct Deposit Enrolment Form. If you can't find the information, call or visit your financial institution.

What if my bank account information changes before I receive my incentive?

To update your banking information, please complete a new Direct Deposit Enrolment Form. Please do not use this form to provide change of address information. If you update your direct deposit information, it is always a good practice to leave your account open until your incentive is deposited into the new account.

Can I use a different bank account for my incentive then the one I use for my Pre-authorized Payment Plan with NB Power?

Yes. NB Power will only use the account information that you have provided on your Direct Deposit Enrolment Form for incentives.

What if I do not want to receive my incentive by direct deposit?

Direct deposit is a convenient, reliable, secure and faster way to receive your incentive.  If we have not received a completed Direct Deposit Enrolment Form at the time your incentive is processed, a cheque will be issued to your mailing address on record.