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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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FAQs

1. How long will the required steps take?

If you complete the program steps in a timely manner, the initial application approval and measures identification (SOW) process can take up to approximately 1 month depending on the availability of the Service Provider.  Following the approval of your Statement of Work, you’ll have 120 days to complete your lighting upgrades.  Once the lighting upgrades are complete and the Request for Payment and Completion Notification form are received (within 5 days of completion), payment can take up to 30 days.

2. Is there a cost for the Lighting Audit?

There is no charge for the lighting audit that is performed by one of our approved Service Providers.

3. Where can I find a list of Qualified Service Providers in my area?

You can find a list of Qualified Service Providers here.

4. Can I still apply for this program if I am not an NB Power customer?

Yes, you can still apply for this program. On the Registration Form, you will indicate the name of your utility provider and the account number.

5. What if I have multiple meters/accounts?

Upon registration, you must apply for each account/meter number separately.

6. How is the incentive calculated?

It is an equation of the energy savings per kilowatt hour multiplied by $0.17 kWh to a maximum of $10,000**.  

**Incentive cannot exceed the lighting measures cost (labour not included) on the Statement of Work.