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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Success Stories

Sussex not-for-profit sees bright benefits of energy efficient lighting

Crosswinds Occupational Centre

Crosswinds Occupational Centre, Sussex, NB
Upgrades: Replaced T12 and incandescent lighting with LEDs
Incentive amount: $2,557.01
Investment: $14,825
Estimated monthly savings: $165
Estimated annual savings : $1,982
We’re a not-for-profit organization, so it was a struggle to make the decision to upgrade our lights, because of the costs, but we decided to proceed once we saw the payback associated with the new LED lights. Everyone really enjoys the new lighting, it’s so bright and now dimmable as well, which is really important for some of our clients. We’re pleased with the savings and benefits, and we would definitely recommend the program. – Wanda Steeves, Executive Director, Crosswinds Occupational Centre

 

 

Miramichi-area gas station and convenience store realizes return on lighting investment in less than two months

Courtesy Convenience

Courtesy Convenience Gas Bar, Miramichi
Upgrades: Replaced T12, metal halide, and incandescent fixtures with LED fixtures
Incentive amount: $3,486
Investment: $3,836
Estimated monthly savings: $172
Estimated annual savings : $2,070
The Small Business Lighting Program was so easy to participate in, and showed us what upgrades we needed to make to start saving immediately on our lighting costs. We are very happy with savings we are already seeing and with the return on our investment – Scott Creamer, Owner of Courtesy Convenience & Gas Bar, Miramichi

 

 

 

Bathurst’s Big D Drive-In replaces inefficient lighting, expects $1,400 annual savings

Big D Drive-In, Bathurst
Upgrades: Replaced incandescent, metal halide, and T12 fixtures with LED fixtures
Incentive amount: $2,592
Investment: $6,020
Estimated monthly savings: $118
Estimated annual savings: $1,400
"We are extremely happy with our results thanks to the Small Business Lighting Program. As New Brunswick’s only drive-in restaurant, it is very important for us to be well-lit, especially in the winter months," said Richard Dobson, owner of Big-D’s Diner. "Our business is now more visible, for less cost."

 

 

Guardian Pharmacy, St. George

Guardian Pharmacy

Guardian Pharmacy, St. George, NB
Upgrades: Replaced T8 and T12 lighting with LEDs
Incentive amount: $7,275
Investment: $12,600
Estimated annual savings: $4,315
"We’ve had a huge drop in our bill – we’re down 40% compared to last year," says Dave Johnson, owner of Guardian Pharmacy. "The quality of lighting in our store is now a consistent, bright light. You can really see a difference – it says ‘we're open for business’. Before, we spent a lot of time and money replacing lights and hiring electricians – I don’t need to do that anymore, and it means I can focus my time on my customers."