Registrant Feedback Survey | New Brunswick Energy Efficiency Programs

1. We saw that you’d registered for the Total Home Energy Savings Program a while ago, and had your home energy evaluation but did not go any further. Could you share your reasons why you didn’t complete the program? Please choose all that apply.

Other reasons or comments

2. How would you rate your home energy evaluation experience overall? Please choose one of the following options.

Please provide any comments you would like to explain your choice above.

3. How knowledgeable and professional was the Energy Advisor during your home’s energy evaluation? Please choose one of the following options.

Extremely knowledgeable and professional, the Energy Advisor demonstrated expertise in every aspect.
Very knowledgeable and professional, the Energy Advisor provided thorough explanations and guidance.
Knowledgeable and professional, the Energy Advisor met expectations.
Somewhat knowledgeable and professional, there were a few instances where clarification was needed.
Not very knowledgeable or professional, the Energy Advisor seemed inexperienced, unprepared or rushed.

Do you have comments or feedback you’d like to share about your experience during the home energy evaluation? Please explain.

4. How easy was it for you to understand your home’s energy evaluation reports? Please choose one of the following options.

Very easy to understand the reports. I did not have issues understanding the recommendations.
Somewhat easy to understand. I was able to understand most of it.
Just okay. I could understand a lot of it, but some I did not understand at all.
Somewhat difficult to understand, I understood only a bit of it.
Very difficult and/or confusing to understand.

5. Once you received the home energy evaluation report, did you call or email your Home Energy Evaluation Advisor to have them walk you through the reports or to clarify something in them?

Yes
No

Did the Home Energy Evaluation Company connect with you to help you understand the reports?

Yes
No

6. Do you have any suggestions for how the reports or communication from the Home Energy Evaluation Company could be improved? Please be as specific as you can.

7. Have you implemented any of the recommended energy-saving measures suggested in the home energy evaluation report?

Yes
No

Is there a reason you chose not to schedule your final home energy evaluation in order to receive your rebate for applicable energy-saving measures?

8. Are there any ways that could help future program participants complete the program in your opinion? Please choose all that apply.

Providing a longer timeline to complete the program.
Simpler home energy evaluation reports.
More help from the Home Energy Evaluation Company in interpreting the reports.
Clearer expectations on how the program works.
Local contractor or tradespeople recommendations.
Clearer program expectations from the Home Energy Evaluation Company or NB Power.
More communication throughout the program journey from either the Home Energy Evaluation Company or NB Power.
Other reasons not noted above.

Please explain or comment on your choices above.

9. As mentioned in the accompanying email to this survey, we’re providing you an extension to July 31, 2025, to complete the program. With that in mind, how likely would you be to complete the program now? Please choose one of the following options.

Extremely likely
Very likely
Moderately likely
Somewhat likely
Not very likely
Not at all likely

Please expand on the option chosen above and comment on any specific challenges you may still have. Please explain

10. Is there anything else you would like to share with us about your experience in the Total Home Energy Savings Program, the program in general, or suggestions for future program development? Please explain.