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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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FAQs

My energy audit has been done, what's next?

Now that you have had your facility's energy efficiency assessed by an Energy Management Service Provider (EMSP), sign and submit 2 copies of the Program Agreement as well as the Release of Information. Once you have received the audit report, choose the measures you wish to implement and submit your completed Statement of Work.

I paid for my energy audit, when do I get my audit incentive payment?

After you have submitted the Program Agreement and the Release of Information and your EMSP has submitted your audit report and proof of your payment, you will receive the rebate for the audit and be on your way to upgrading your building for improved energy efficiency and lower energy bills. You should receive your audit incentive within 60 days.

When can I go ahead with construction?

Once NB Power has received your Statement of Work, you will receive notification of approval within 45 days. You have 18 months from the date you sign the Program Agreement to complete your projects.

I am a contractor and I am doing some of the recommended upgrades myself, can I still get an incentive for that?

Yes, you are eligible for incentives. Your invoices for materials purchased are required when you send in the Request for Payment.

How do I get my final payment for the implementation of energy efficiency measures and how long will it take?

Once work is finished, submit the Request for Payment along with copies of invoices for all eligible costs within 90 days of project completion. After a technical review by NB Power, your incentive will be approved and sent for payment. This process can take up to 90 days.