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Our commitment to New Brunswickers

We’re committed to serving our communities. As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly, while respecting physical distancing and safety protocols.  
Find out how we’re supporting our customers, and see which services remain suspended.


Our commitment to New Brunswickers

New Brunswickers can once again benefit from our residential, commercial and industrial energy efficiency programs. Our community outreach program remains on hold. We’ll continue to do our part to contain the spread of COVID-19 by respecting physical distancing and safety protocols.  

Low Income Energy Savings Program



The Low-Income Energy Savings Program targets homes in need of major energy efficiency upgrades, especially those needing insulation and air sealing. These upgrades will help low-income homeowners in New Brunswick reduce their energy use and costs.

Homes that are accepted into the Program may be eligible to receive some energy upgrades and will also have a number of energy saving products installed. Please see the Program Guidelines for more information.

Upgrades could include a mix of:

11 watt LED

Domestic hot water pipe insulation

Low flow showerheads

Insulation (Basement/crawlspace, Attic, Main wall)

Faucet aerators

Air sealing

How to Participate

Contact NB Power and request to be placed on the waiting list. NB Power will then screen potential participants based on household income and the need for energy efficiency upgrades in the home. Our current waitlist time is approximately 24 to 36 months.

Contact an NB Power Customer Care Advisor by phone at 1 800 663-6272 and press 5 for Energy Efficiency Services (after choosing your preferred language) or by email at

Acceptance into this program is based on a first come, first served basis and subject to availability of program funding. You will be contacted if you are accepted into the program.