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COVID-19 Information: New Brunswickers can continue to benefit from our residential and business energy efficiency programs. The Community Outreach Program remains on hold to help prevent the spread of COVID-19.

Our employees and contractors follow pandemic operational plans aligned with Public Health to keep everyone safe.

Prior to an employee or contractor going inside your home or business, health screening will take place. Results of screening will determine if the appointment will proceed and the type of protective equipment to be used. We appreciate our customers’ patience and flexibility as we navigate the impacts of COVID-19 together.

Need help with your NB Power bill? We can help.

Low Income Energy Savings Program



The Low-Income Energy Savings Program targets homes in need of major energy efficiency upgrades, especially those needing insulation and air sealing. These upgrades will help low-income homeowners in New Brunswick reduce their energy use and costs.

Homes that are accepted into the Program may be eligible to receive some energy upgrades and will also have a number of energy saving products installed. Please see the Program Guidelines for more information.

Upgrades could include a mix of:

11 watt LED

Domestic hot water pipe insulation

Low flow showerheads

Insulation (Basement/crawlspace, Attic, Main wall)

Faucet aerators

Air sealing

How to Participate

Contact NB Power and request to be placed on the waiting list. NB Power will then screen potential participants based on household income and the need for energy efficiency upgrades in the home. Our current waitlist time is approximately 24 to 36 months.

Contact an NB Power Customer Care Advisor by phone at 1 800 663-6272 and press 5 for Energy Efficiency Services (after choosing your preferred language) or by email at

Acceptance into this program is based on a first come, first served basis and subject to availability of program funding. You will be contacted if you are accepted into the program.